I am a learning and development (L&D) expert with nine years of experience in the BPO industry. During my career, I have trained and developed operational teams for leading international projects at Teleperformance. As a senior quality management specialist, I focus on process optimization, effective learning programs and individual team coaching. My main aim is to organize operations and consistently meet demanding SLAs. Using my strategic approaches, teams consistently achieved quality and accuracy results above 95%. I turn complex business regulations into clear, practical training materials to improve productivity. My nine years of experience can help your company organize operations, raise quality standards and improve efficiency.
BPO operations
6-10 Senior quality management specialist with nine years of experience.