Refund Policy

1. General

We want our users to have a smooth and reliable experience when booking consultations through findme.ge. This Refund Policy explains under which conditions a refund may be issued.

2. Eligibility for Refunds

Refunds may be granted in the following cases:

• The expert did not attend the scheduled consultation.
• The consultation could not take place due to a technical issue on the platform.
• The user canceled the booking within the allowed cancellation period (if such is defined by the expert's policy).

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• The user missed the scheduled consultation.
• The consultation was completed, regardless of satisfaction with the advice provided.
• The user provided incorrect information during registration or booking.

4. Process for Requesting a Refund

• Refund requests must be submitted to [email protected] within 48 hours after the scheduled consultation.
• All refund requests should include the booking reference and a brief explanation.
• Approved refunds will be processed within 7–10 business days, depending on the user's payment provider.

5. Refund Method

• Refunds will be issued to the original payment method used during booking.
• Any transaction or processing fees charged by third-party providers are non-refundable.

6. Changes to Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective once published on our website.